BackEngine MCP Server
The customer-context layer for your revenue team — available to Claude and any MCP client.
What is BackEngine?
BackEngine is a multi-tenant SaaS platform that ingests all of an organization's customer
and prospect communications — Slack threads, emails, call and meeting transcripts, and support
tickets — and distills them into structured, queryable context. Raw conversations are processed
into signals (categorized, attributed moments), sources (the underlying transcripts,
emails, and tickets), and rolling project overviews, all isolated per tenant and scoped by
role and access controls. The MCP server exposes this layer over the
Model Context Protocol, so an LLM client can query customer
signals, reconstruct context, prep for meetings, surface at-risk accounts, and draft grounded
outreach from real conversation history — without leaving the chat.
Connecting
The server is remote and speaks streamable HTTP at https://backengine-prod.backengine.ai/mcp. You'll
need a BackEngine account; the server authenticates your session on connect.
Clients with native remote MCP support
{
"mcpServers": {
"backengine": {
"type": "streamable-http",
"url": "https://backengine-prod.backengine.ai/mcp"
}
}
}
Clients that require a stdio bridge
For clients that don't yet support remote servers directly, proxy through
mcp-remote:
{
"mcpServers": {
"backengine": {
"command": "npx",
"args": ["-y", "mcp-remote", "https://backengine-prod.backengine.ai/mcp"]
}
}
}
The core tools for querying customer and prospect context are listed below. The exact tool set
is resolved per connection — additional tools (creating and updating records, and
integration-specific actions for Jira, Zendesk, HubSpot, Salesforce, and Slack) become available
based on your permissions and which integrations your workspace has connected.
| Tool | Description |
|---|
list_projects | List customers and prospects; filter by name, type, etc. |
get_project | Retrieve a customer or prospect, optionally with its overview. |
get_project_overview | Pre-computed rolling 12-week summary for a customer or prospect. |
list_signals | List signals (categorized moments); filter by project, role, and time. |
find_similar_signals | Semantic search across signals from a natural-language query. |
list_sources | List sources — transcripts, emails, Slack threads, and tickets. |
get_source | Retrieve a source's content (summary, verbatim, or metadata only). |
list_roles | List the perspective lenses (e.g. product, sales, CS) used to filter signals. |
find_contacts | Find contacts by name, email, job title, or project. |
list_signal_speakers | List who has been speaking across signals. |
Links