io.github.markusvankempen/zendesk-mcp

Official

by markusvankempen · JavaScript

Zendesk MCP

Zendesk MCP: 14 tools for AI agents — create, search, assign, comment, and close support tickets.

Zendesk integration for AI agents to manage support tickets and customer communications.

Topics

ai-agentsclaude-desktopcursorcustomer-supportibm-code-enginemcpmcp-servermodel-context-protocolpythonsupport-ticketstypescriptwatsonx-orchestratezendeskgithub-copilothelpdesknpm-packagetool-callingvscode-extensionzendesk-apizendesk-mcp

Install

Configuration

Environment variables

ZENDESK_SUBDOMAINrequired

Your Zendesk subdomain (e.g. mycompany for mycompany.zendesk.com)

ZENDESK_EMAILrequired

Zendesk service account email address used for API authentication

ZENDESK_API_TOKENrequiredsecret

Zendesk API token (Admin → Apps and integrations → APIs → Token access)

claude_desktop_config.json

{
  "mcpServers": {
    "zendesk-mcp": {
      "command": "npx",
      "args": [
        "-y",
        "@markusvankempen/zendesk-mcp-server@1.0.2"
      ],
      "env": {
        "ZENDESK_SUBDOMAIN": "<YOUR_ZENDESK_SUBDOMAIN>",
        "ZENDESK_EMAIL": "<YOUR_ZENDESK_EMAIL>",
        "ZENDESK_API_TOKEN": "<YOUR_ZENDESK_API_TOKEN>"
      }
    }
  }
}