io.github.pipeworx-io/zendesk MCP Server

Zendesk MCP Pack provides Model Context Protocol access to Zendesk data using OAuth. It supports operations for tickets, users, and organizations, enabling retrieval and listing of ticket records and related account entities. The server is packaged as mcp-zendesk and exposes multiple tools for ticket management and lookup.

🛠️ Key Features

OAuth-based connection to a Zendesk account
Tools for tickets, users, and organizations
Ticket listing with sorting and pagination
Ticket retrieval by ID and search by query

🚀 Use Cases

List Zendesk support tickets for an account
Fetch details for a specific ticket by its ID
Search for tickets using a query string
Enumerate users associated with the connected account

⚡ Developer Benefits

zd_list_tickets: sortable by created_at, updated_at, priority, or status, returns IDs/subjects/status/metadata
zd_get_ticket: get ticket by ID
zd_search_tickets: search tickets with a query
zd_list_users: list Zendesk users

⚠️ Limitations

Capabilities described focus on tickets and user listing; remaining tool coverage beyond the shown excerpt is not detailed
Only OAuth usage is specified for connecting to Zendesk

mcp-zendesk

Zendesk MCP Pack — tickets, users, organizations via OAuth.

Part of Pipeworx — an MCP gateway connecting AI agents to 1476+ live data sources.

Tools

Tool	Description
`zd_list_tickets`	List Zendesk support tickets for the connected account, sortable by created_at, updated_at, priority, or status. Returns ticket IDs, subjects, statuses, and metadata. Supports pagination via page.
`zd_get_ticket`	Get a Zendesk ticket by ID.
`zd_search_tickets`	Search Zendesk tickets with a query string.
`zd_list_users`	List all Zendesk users (agents and end-users) in the connected account. Returns user IDs, names, emails, and roles. Supports pagination via page number.
`zd_get_user`	Get a Zendesk user by ID.

Quick Start

Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):

json

{
  "mcpServers": {
    "zendesk": {
      "url": "https://gateway.pipeworx.io/zendesk/mcp"
    }
  }
}

What this endpoint actually serves

tools/list at https://gateway.pipeworx.io/zendesk/mcp returns the tools in the table above plus the shared Pipeworx meta-tools — ask_pipeworx, discover_tools, search_within, remember/recall and the rest of the gateway-wide set. So the tool count you see is larger than this table: a single-pack endpoint currently lists roughly 30 shared tools alongside the pack's own. The connection's initialize response states its exact scope, and is the authoritative answer for a given day.

This is deliberate, not multiplexing by accident. The meta-tools are what let a scoped connection answer a question this pack does not cover — via ask_pipeworx, which routes across the whole catalog — without you adding a second MCP server. There is currently no way to mount a pack endpoint without them; if the extra schemas cost you more context than the routing is worth, connect to the full gateway once rather than to several pack endpoints.

Or connect to the full Pipeworx gateway to get every pack's tools listed directly, instead of just this one's:

json

{
  "mcpServers": {
    "pipeworx": {
      "url": "https://gateway.pipeworx.io/mcp"
    }
  }
}

Both URLs reach the same gateway and the same 1476+ data sources. The only difference is which pack's tools are listed directly; ask_pipeworx reaches all of them from either one.

Using with ask_pipeworx

Instead of calling tools directly, you can ask questions in plain English — this works on the pack endpoint above as well as on the full gateway:

code

ask_pipeworx({ question: "your question about Zendesk data" })

The gateway picks the right tool and fills the arguments automatically.

License

MIT

No MCP client? Call it over HTTP

This pack runs against a connected zendesk account, so it needs a Pipeworx key: sign in at https://pipeworx.io/account, connect zendesk, then call POST https://gateway.pipeworx.io/v1/tools/zd_list_tickets with Authorization: Bearer <your Pipeworx key>. Inspect any tool: GET https://gateway.pipeworx.io/v1/tools/zd_list_tickets. Find one: POST https://gateway.pipeworx.io/v1/tools/search_packs with {"query":"..."}.

question	string	required	Your question or request in natural language. Accepts query, q, prompt, text, input as aliases.
query	string	optional	Alias for question.
q	string	optional	Alias for question.
prompt	string	optional	Alias for question.
text	string	optional	Alias for question.
input	string	optional	Alias for question.

question	string	required	Your question in natural language. Accepts query, q, prompt, text, input as aliases.
query	string	optional	Alias for question.
q	string	optional	Alias for question.
prompt	string	optional	Alias for question.
text	string	optional	Alias for question.
input	string	optional	Alias for question.

text	string	required	The document text to search inside (max ~200K chars).
query	string	required	Natural-language query — what passages do you want? E.g. "supply-chain risk", "fiscal year 2024 revenue", "drug interactions with warfarin".
limit	number	optional	Max passages to return (1-20, default 5).

question	string	required	The research question, in natural language. Broad/multi-part is fine — decomposition is the point.
depth	string	optional	How many facets to research in parallel: quick=3 (single hop), standard=5 (default; adds a gap-recovery hop that re-angles unanswered facets), thorough=8 (paid; adds a full iterative hop that chases leads + recovers gaps, plus a contradictions[] scan across findings).

query	string	required	Natural language description of what you want to do (e.g., "analyze housing market trends", "look up FDA drug approvals", "find trade data between countries"). Accepts task, q, description, search as aliases.
task	string	optional	Alias for query.
q	string	optional	Alias for query.
description	string	optional	Alias for query.
search	string	optional	Alias for query.
limit	number	optional	Maximum number of tools to return (default 20, max 50)

type	string	required	Entity type: "company" or "drug".
value	string	required	For company: ticker (AAPL), CIK (0000320193), or name. For drug: brand or generic name (e.g., "ozempic", "metformin").

package	string	required	npm package name. Scoped packages (e.g. "@types/node") are accepted.
version	string	optional	Specific version to check (e.g., "18.3.1"). Defaults to the latest published version when omitted.

market	string	required	Polymarket slug ("will-bitcoin-hit-150k-by-june-30-2026"), full URL ("https://polymarket.com/event/..."), or question text ("Will Bitcoin hit $150k by June 30?")
depth	string	optional	quick = 2-3 evidence sources, thorough = full fan-out. Default thorough.
include_raw	boolean	optional	Default false. When false (recommended), FRED/FDA/GDELT/Federal-Register evidence is summarized to the few fields agents actually use — keeps responses under ~20KB. Pass true to get full upstream payloads (50KB-500KB) when you need to recompute deltas, cite specific observations, or post-process.

event	string	optional	Single-event mode (use this if you know the specific Polymarket event): event slug like "fed-decision-may-2026" or "when-will-bitcoin-hit-150k". Full Polymarket URLs also accepted.
topic	string	optional	Cross-event mode (use this if you want to scan related events across the platform): a topic or seed question like "Fed rate decision" or "Strait of Hormuz traffic returns to normal". Tool searches Polymarket for related events and checks monotonicity across them.

window	string	optional	Polymarket volume window to filter markets. Default 1wk.
limit	number	optional	Top N edges to return after ranking. Default 10, max 25.
min_edge_pp	number	optional	Minimum \|edge\| in percentage points to include (default 0.5). Edge is evaluated NET of slippage.
slippage_pp	number	optional	Assumed execution slippage in percentage points per leg (default 0.3). Subtracted from raw \|edge\| before ranking and Kelly sizing. Polymarket has zero trading fees as of 2024 but bid/ask + thin depth typically eats 20-50bp per trade. Bump for very thin partitions; drop to 0 if you have a smarter fill model.
category_filter	string	optional	Comma-separated list to restrict the output: "model_driven" (crypto_price + news_momentum), "structural_arbitrage" (partition_overround), "concentrated_longshot". Combine like "model_driven,structural_arbitrage". Default: all.
min_kelly	number	optional	Minimum half-Kelly fraction (as decimal, e.g. 0.005 = 0.5% of bankroll) to include single-leg opportunities. Default 0 (no filter). Skips opportunities that are too small to bet sensibly even if the edge is large.
min_partition_leg_kelly	number	optional	Minimum BEST per-leg half-Kelly fraction across a partition_overround opportunity's top_legs (or longshot_basket legs). Default 0 (no filter). Partition arbs always return kelly_fraction_half=0 at the parent level by design (basket trades don't compose to single-leg Kelly), so min_kelly never filters them — this knob applies to the per-leg Kelly inside top_legs instead. Use to suppress thin partitions whose individual leg edges aren't worth the per-leg slippage cost.
min_liquidity	number	optional	Tradeable-edge filter. Minimum $ liquidity on the representative market (or for partition_overround, on at least one top_leg). Default 0 (no filter). Set to 5000 to drop thin-book opportunities where executing the edge would walk the book past breakeven.
max_spread_pp	number	optional	Tradeable-edge filter. Maximum bid/ask spread in percentage points on the representative market. Default null (no filter). Set to 2 to require tight books — anything wider eats most plausible edges.

days	number	optional	Lookback in days (default 14, clamp 2-30).
window	string	optional	Which polymarket_edges window family to read snapshots for: 24hr \| 1wk \| 1mo (default 1wk).

url	string	required	Full URL of the site to summarize, e.g. "https://example.com" or a specific landing page.
max_links	number	optional	Maximum number of link entries to include (default 25, max 50).

entity	string	required	The thing to ask about. Brand/business name, product name, person, or topic. E.g. "Pipeworx", "OpenInvoice", "Acme Corp pricing".
context	string	optional	Optional: a phrase locating the entity (e.g. "Boston restaurant", "B2B SaaS"). Helps disambiguate common names.
models	array	optional	Which models to probe. Supported: "workers-ai" (free default), "anthropic" (requires _apiKey). Omit for just workers-ai.
_apiKey	string	optional	Optional Anthropic API key (sk-ant-...) — only needed if "anthropic" is in models. Passed straight through to api.anthropic.com.

entities	array	required	Array of 2-8 entities to compare (brand/business/product names). First entry treated as the "subject" for narrative; rest are competitors.
context	string	optional	Optional shared context applied to every probe (e.g. "B2B SaaS", "Boston restaurant"). Disambiguates common names.
models	array	optional	Which models to probe. Supported: "workers-ai" (free default), "anthropic" (requires _apiKey). Omit for just workers-ai.
_apiKey	string	optional	Optional Anthropic API key — only if "anthropic" is in models. Passed to api.anthropic.com per probe.

key	string	required	Memory key (e.g., "subject_property", "target_ticker", "user_preference")
value	string	required	Value to store (any text — findings, addresses, preferences, notes)

type	string	required	Subscription type.
params	object	required	Type-specific filter. sec_8k: {ticker:"AAPL", items?:["5.02","1.01"]}. polymarket_edge: {topic:"fed", min_spread_bps?:500}. fred_series: {series_id:"UNRATE"}. patent_grant: {applicant:"Apple Inc."}. clinical_trial: {sponsor?:"Pfizer", condition?:"lung cancer", phase?:"PHASE3"} (sponsor or condition required).
delivery	object	optional	Optional delivery channels in addition to the always-on persistent feed. {email:"you@x.com"} sends a templated alert per fired event. {sms:"+15551234567"} sends an SMS per event — must match the verified phone on the caller's account (verify at https://pipeworx.io/account first; 10/day cap). {webhook:"https://..."} POSTs each event JSON to your endpoint, HMAC-signed — the response includes delivery.webhook_secret (whsec_…) ONCE; verify X-Pipeworx-Signature = sha256 HMAC of "<X-Pipeworx-Timestamp>.<raw body>". Auto-disabled after 10 consecutive failing runs.

type	string	required	Entity type. Only "company" supported today.
value	string	required	Ticker (e.g., "AAPL") or zero-padded CIK (e.g., "0000320193").
since	string	required	Window start — ISO date ("2026-04-01") or relative ("7d", "30d", "3m", "1y"). Use "30d" or "1m" for typical monitoring.

topic	string	optional	Pre-mapped: fed \| btc \| cpi \| gdp \| sp500 \| recession \| next_pope \| next_uk_pm \| next_israel_pm \| 2028_president
kalshi_event_ticker	string	optional	Explicit Kalshi event ticker, e.g. "KXFED-26OCT". Overrides the topic-mapped Kalshi side.
polymarket_event_slug	string	optional	Explicit Polymarket event slug, e.g. "fed-decision-in-june-825". Overrides the topic-mapped Polymarket side.

market	string	optional	Single-market mode: market slug or full polymarket.com URL.
event	string	optional	Basket mode: event slug or full polymarket.com URL — checks every leg of the partition.
side	string	optional	Single-market: buy_yes \| sell_yes \| buy_no \| sell_no (default buy_yes). Basket: sell_yes \| buy_yes (default auto — sell if partition sum > 1, buy if < 1).
size_usd	number	optional	Single-market: USD to spend (buys) or target proceeds (sells). Basket: settlement notional — shares per leg, each paying $1 at resolution. Default 1000, clamp 10–1,000,000.

sort_by	string	optional	Sort field (created_at, updated_at, priority, status)
page	number	optional	Page number

io.github.pipeworx-io/zendesk MCP Server

🛠️ Key Features

🚀 Use Cases

⚡ Developer Benefits

⚠️ Limitations

Topics

ask_pipeworx

ask_pipeworx_grounded

search_within

deep_research

discover_tools

resolve_entity

compare_entities

subscribe

unsubscribe

list_subscriptions

recent_alerts

entity_profile

recent_changes

validate_claim

scan_dependency

bet_research

polymarket_arbitrage

polymarket_edges

polymarket_kalshi_spread

polymarket_fill_risk

polymarket_edge_tracker

pipeworx_trending

suggest_questions

generate_llms_txt

ai_visibility_check

scan_competitor_ai_presence

pipeworx_feedback

remember

recall

forget

zd_list_tickets

zd_get_ticket

zd_search_tickets

zd_list_users

zd_get_user

mcp-zendesk

Tools

Quick Start

What this endpoint actually serves

Using with ask_pipeworx

More

License

No MCP client? Call it over HTTP

Install

Remote endpoint

Related servers