ConnectWise Manage MCP Server

Let your AI assistant work directly with ConnectWise Manage. Search tickets, log time, look up companies and contacts, manage projects — through natural conversation instead of clicking through the CWM interface.

This is a Model Context Protocol (MCP) server that gives Claude (or any MCP-compatible AI) 53 tools covering the daily operations ConnectWise Manage shops depend on. Works with both cloud-hosted and self-hosted CWM instances — just point it at your server.

Part of the MSP Claude Plugins ecosystem — a growing suite of AI integrations for the MSP stack including Autotask, Datto RMM, IT Glue, HaloPSA, NinjaOne, Huntress, and more. Built by MSPs, for MSPs.

One-Click Deployment

Note on registry auth: This server depends only on public npm packages, so the Cloudflare and DigitalOcean cloud builders install its dependencies anonymously — no token is required for one-click deploy. (If a future release adds a private @wyre-ai/* dependency, you would supply a GitHub PAT with read:packages as a build variable — NODE_AUTH_TOKEN for Cloudflare Workers, a build-time GITHUB_TOKEN secret for DigitalOcean.)

Installing the published package: The released package is published to the GitHub Packages npm registry, which requires authentication on every install (even for public packages). To install it, authenticate npm to npm.pkg.github.com with a GitHub PAT that has read:packages:

bash

export NODE_AUTH_TOKEN=$(gh auth token)
npm install @wyre-ai/connectwise-manage-mcp

For deploying to Azure Container Apps with Entra ID OAuth 2.1, see AZURE_ACA_DEPLOYMENT.md.

Configuration

Environment Variables

API Base URL (CW_MANAGE_URL)

For self-hosted instances, set CW_MANAGE_URL to your server's base URL. The server automatically appends /v4_6_release/apis/3.0 unless the URL already contains that path.

If your self-hosted instance uses a self-signed certificate, also set CW_MANAGE_REJECT_UNAUTHORIZED=false.

Getting Your API Keys

1. Log in to your ConnectWise Manage instance
2. Navigate to System > Members > API Members
3. Create a new API member with appropriate permissions
4. Generate API keys for the member
5. Get your Client ID from the ConnectWise Developer Portal

Available Tools

Interactive Ticket Card (MCP Apps)

cw_get_ticket renders as an interactive card in MCP Apps hosts (Claude Desktop/web) with an in-card "Add note" round-trip via cw_add_ticket_note that always posts internal-only (internalAnalysisFlag) notes; plain-JSON behavior is unchanged in other hosts. The card is neutral by default and brandable via window.__BRAND__ injection or MCP_BRAND_* env vars (MCP_BRAND_NAME, MCP_BRAND_LOGO_URL, MCP_BRAND_PRIMARY_COLOR, MCP_BRAND_ACCENT_COLOR, MCP_BRAND_BG, MCP_BRAND_TEXT) — no rebuild needed.

Tickets

• cw_search_tickets — Search service tickets with conditions
• cw_get_ticket — Get a ticket by ID
• cw_create_ticket — Create a new service ticket. Optional parentTicketId (the same field cw_get_ticket returns) creates the ticket as a child of that parent.
• cw_update_ticket — Update a ticket (JSON Patch)
• cw_get_ticket_notes — Get all notes on a ticket (including child ticket notes)
• cw_add_ticket_note — Add a note to a ticket (discussion, internal, or resolution). Optional emailContactFlag, emailResourceFlag, emailCcFlag, and emailCc control who is emailed. Nothing is emailed unless one of those flags is set (or you set processNotifications). Omitting them does not email the contact. The create response reports internalFlag / externalFlag from the note type that was stored, so an internal note is not also reported as external.

Companies

• cw_search_companies — Search companies
• cw_get_company — Get a company by ID
• cw_create_company — Create a new company
• cw_update_company — Update a company (JSON Patch)

Contacts

• cw_search_contacts — Search contacts. Filter contact type with typeName, typeId, or childConditions (for example types/name = "Primary"). types / types/name in conditions is invalid and returns 400 ApiFindCondition because type is a child collection; the tool moves those clauses to childConditions. Contacts have firstName and lastName, not name. String values use double quotes (firstName = "Ada"); single quotes are accepted and rewritten.
• cw_get_contact — Get a contact by ID
• cw_create_contact — Create a new contact

Projects

• cw_search_projects — Search projects
• cw_get_project — Get a project by ID
• cw_create_project — Create a new project
• cw_search_project_tickets — Search tickets under a project
• cw_get_project_ticket — Get a specific project ticket by ID
• cw_get_project_ticket_notes — Get all notes on a project ticket (including child ticket notes)
• cw_add_project_ticket_note — Add a note to a project ticket (discussion, internal, or resolution)

Time Entries

• cw_search_time_entries — Search time entries
• cw_get_time_entry — Get a time entry by ID
• cw_create_time_entry — Create a new time entry
• cw_update_time_entry — Correct a time entry (JSON Patch on PATCH /time/entries/{id}). Use this to fix actualHours when a metered agreement rounds to 0.25.
• cw_delete_time_entry — Delete a time entry (DELETE /time/entries/{id}). Manage rejects deletes of entries that are already billed.

Members

• cw_search_members — Search members/technicians
• cw_get_member — Get a member by ID

Configuration Items

• cw_search_configurations — Search configuration items (assets)
• cw_get_configuration — Get a configuration item by ID

Service Reference Data

• cw_list_boards — List service boards
• cw_list_priorities — List ticket priorities
• cw_list_statuses — List statuses for a board

Activities

• cw_search_activities — Search activities
• cw_get_activity — Get an activity by ID
• cw_create_activity — Create a new activity

Agreements

• cw_search_agreements — Search agreements
• cw_get_agreement — Get an agreement by ID
• cw_get_agreement_additions — Get additions (line items) on an agreement

Invoices

• cw_search_invoices — Search invoices
• cw_get_invoice — Get an invoice by ID

Opportunities

• cw_search_opportunities — Search opportunities
• cw_get_opportunity — Get an opportunity by ID
• cw_search_opportunity_forecasts — Search opportunity forecast lines
• cw_search_opportunity_notes — Search notes on an opportunity
• cw_search_sales_stages — List sales pipeline stages

Catalog (Products)

• cw_search_catalog_items — Search product catalog items
• cw_get_catalog_item — Get a catalog item by ID
• cw_create_catalog_item — Create a new catalog item
• cw_update_catalog_item — Update a catalog item (JSON Patch)
• cw_list_catalog_categories — List catalog categories
• cw_list_catalog_subcategories — List catalog subcategories
• cw_list_manufacturers — List manufacturers

Health

• cw_test_connection — Test connection (hits /system/info)

Usage

With Claude Desktop

Add to your claude_desktop_config.json:

{
  "mcpServers": {
    "connectwise-manage": {
      "command": "npx",
      "args": ["@wyre-ai/connectwise-manage-mcp"],
      "env": {
        "CW_MANAGE_COMPANY_ID": "your-company-id",
        "CW_MANAGE_PUBLIC_KEY": "your-public-key",
        "CW_MANAGE_PRIVATE_KEY": "your-private-key",
        "CW_MANAGE_CLIENT_ID": "your-client-id"
      }
    }
  }
}

For a self-hosted instance:

{
  "mcpServers": {
    "connectwise-manage": {
      "command": "npx",
      "args": ["@wyre-ai/connectwise-manage-mcp"],
      "env": {
        "CW_MANAGE_URL": "https://cwm.yourcompany.com",
        "CW_MANAGE_COMPANY_ID": "your-company-id",
        "CW_MANAGE_PUBLIC_KEY": "your-public-key",
        "CW_MANAGE_PRIVATE_KEY": "your-private-key",
        "CW_MANAGE_CLIENT_ID": "your-client-id",
        "CW_MANAGE_REJECT_UNAUTHORIZED": "false"
      }
    }
  }
}

With Docker

docker compose up -d

HTTP Transport (Gateway Mode)

Run with HTTP transport for multi-tenant gateway deployments:

MCP_TRANSPORT=http AUTH_MODE=gateway node dist/index.js

Pass credentials per-request via headers: X-CW-Company-Id, X-CW-Public-Key, X-CW-Private-Key, X-CW-Client-Id, and optionally X-CW-URL.

Development

# Install dependencies
npm install

# Build
npm run build

# Run in development
npm run dev

# Type check
npm run typecheck

# Run tests
npm test

Contributing

1. Fork the repository
2. Create a feature branch (git checkout -b feature/amazing-feature)
3. Commit your changes (git commit -m 'Add amazing feature')
4. Push to the branch (git push origin feature/amazing-feature)
5. Open a Pull Request

License

Apache-2.0

Built by WYRE Technology — part of the MSP Claude Plugins ecosystem