IT Glue MCP Server

A Model Context Protocol (MCP) server that provides Claude with access to IT Glue documentation and asset management.

One-Click Deployment

Installation

This package is published to the GitHub Packages npm registry, which requires a token even for public packages. Authenticate npm once, then install:

# Authenticate npm to GitHub Packages (token needs the read:packages scope)
export NODE_AUTH_TOKEN=$(gh auth token)   # or a PAT with read:packages

npm install @wyre-ai/itglue-mcp

The repo's .npmrc already points the @wyre-ai scope at GitHub Packages and reads the token from NODE_AUTH_TOKEN, so no further config is needed. The same applies to npx @wyre-ai/itglue-mcp.

Or use the Docker image:

docker pull ghcr.io/wyre-ai/itglue-mcp:latest

Configuration

The server accepts credentials via environment variables:

Alternative: When AUTH_MODE=gateway, the MCP Gateway injects credentials per request via HTTP headers instead of environment variables. See Remote Deployment.

JWT fallback for document-folder operations

A JWT is optional — it is only needed if your tenant's API key can't access Document Folders yet. Every folder-related path tries your API key first:

• search_documents — defaults to a folder-inclusive listing (filter[document_folder_id]=null returns all documents, foldered ones included; each result carries its documentFolderId). If the tenant's API rejects that filter, the server retries the [ne] filter form and finally degrades to the legacy root-only listing, saying so in the result. No JWT is involved at any layer.
• list_document_folders — IT Glue's public (API-key) API now documents a Document Folders resource, which is rolling out across tenants through 2026. The server tries the API key first (on the organization-relationship path, then the top-level /document_folders path) and only falls back to a JWT if the key is rejected.
• create_document — the name-based folder picker uses the same API-key-first enumeration, then a configured JWT; if neither can list folders, it prompts for a folder URL / sibling-document URL / numeric folder ID as the last resort.

If you do need the JWT fallback, provide it in whichever way matches your deployment:

Headless deployments (Docker, cloud): there is no one to answer the interactive prompt, so if your tenant's API key cannot enumerate folders you must set ITGLUE_JWT (env mode) or send X-ITGlue-JWT (gateway mode) for folder enumeration to work.

Retrieving a JWT from your browser:

1. Sign in to IT Glue in your browser.
2. Open DevTools → Network tab.
3. Click any request to itg-api-*.itglue.com.
4. Copy the value of the Authorization: Bearer <token> request header — the <token> part is your JWT.

Expiry: IT Glue JWTs are short-lived (~2 hours). A JWT placed in ITGLUE_JWT on a long-running container will go stale and the JWT fallback will start failing until it is refreshed. Interactive clients are simply re-prompted on expiry. API-key operations are unaffected.

Available Tools

Organizations

• search_organizations - Search for organizations with optional filtering by name, type, status, or PSA ID
• get_organization - Get a specific organization by ID

Configurations (Devices/Assets)

• search_configurations - Search for configurations with filtering by organization, name, type, status, serial number, RMM ID, or PSA ID
• get_configuration - Get a specific configuration by ID

Locations (Addresses/Sites)

• search_locations - Search an organization's locations (built-in address/site records), filtering by organization, name, city, region, or country. Results include the address fields and phone number.
• get_location - Get a specific location by ID, including its full address and phone number
• create_location - Create a new location for an organization (requires name, typically country_id)
• update_location - Update an existing location; only the fields you supply are changed

Passwords

• search_passwords - Search for password entries (metadata only, no actual passwords in results)
• get_password - Get a specific password entry including the actual password value

Documents

• search_documents - Search for documents with filtering by organization, name, or folder. Defaults to a folder-inclusive listing (each result carries its documentFolderId), degrading gracefully to a root-only listing on tenants whose API rejects the folder filter
• get_document - Get a specific document by ID, including its sectioned body. Renders as an interactive card in MCP Apps hosts — see Interactive Document Card
• list_document_folders - List an organization's document folders (names and IDs). Works with an API key on tenants where IT Glue exposes the Document Folders resource; falls back to a JWT otherwise — see JWT fallback for document-folder operations

Attachments

• create_attachment - Attach a file to a checklist, checklist template, configuration, contact, document, domain, flexible asset, location, password, SSL certificate or ticket. Base64 in. Also the only supported route to a picture in a document body — see Images in documents
• list_attachments - List a record's attachments, with their download URLs

Flexible Assets

• search_flexible_assets - Search for flexible assets (requires flexible_asset_type_id)

User Metrics

• search_user_metrics - Search user activity metrics: per-user, per-organization, per-resource-type counts of created / viewed / edited / deleted actions, bucketed by date. Filter by user_id, organization_id, resource_type, and a start_date / end_date range; sort by id, created, viewed, edited, deleted, or date (prefix - for descending).

  This is the raw data behind IT Glue's user reputation scores, so it answers "who is actually maintaining documentation" — per tech, per client, per resource type.

  Date-range rules (verified live against api.itglue.com, 2026-08-06):

  • The range may span at most 7 days end-to-start — so 2026-08-01,2026-08-08 is accepted (8 calendar days) and 2026-08-01,2026-08-09 returns 422. The API compares the difference, not the inclusive day count; reading "longer than a week" as 7 inclusive days is off by one in the direction that rejects valid queries.
  • end_date requires start_date. IT Glue rejects a filter beginning with a wildcard (*,2026-08-07 → 422), so an end alone is a guaranteed error rather than a narrower query. An open end (2026-08-01,*) is fine.
  • Both violations return the same 422 title — "date range filter cannot be longer than a week, and cannot start with a wildcard" — so the API cannot tell you which one you hit. The tool checks both itself and says which, without spending the call.
  • Omit both dates to let IT Glue apply its own default window.

  Gotcha — unknown filter keys are silently ignored. filter[not-a-real-key]=x returns HTTP 200 with the full unfiltered result set, not an error (verified live). A typo'd or misremembered filter name therefore looks like a successful, correctly-scoped query while actually returning everything. Cross-check row counts against a deliberately impossible value (filter[resource-type]=ZZZNoSuchType correctly returns 0 rows) if a result looks too broad.

Utility

• itglue_health_check - Verify connectivity to IT Glue API

Interactive Document Card (MCP Apps)

get_document renders as an interactive card in MCP Apps hosts (Claude Desktop/web) showing the document's name, organization, folder, key dates, and a plain-text preview of its sections; plain-JSON behavior is unchanged in other hosts. The card is read-only — neutral by default, brandable via window.__BRAND__ injection or MCP_BRAND_* env vars (MCP_BRAND_NAME, MCP_BRAND_LOGO_URL, MCP_BRAND_PRIMARY_COLOR, MCP_BRAND_ACCENT_COLOR, MCP_BRAND_BG, MCP_BRAND_TEXT) — no rebuild needed.

Images in documents

Getting a picture into a document body is attachment-shaped, not image-shaped. Verified live against api.itglue.com, 2026-08-31:

A caveat on that 404, because it is easy to over-read. Document images are a real resource — the IT Glue web editor creates them, storing a relative path like /{org_id}/docs/{doc_id}/images/{image_id} in the section HTML which the renderer swaps for a signed S3 URL on read. What could not be found is a route on the documented public API to create one; the editor appears to use an internal endpoint. So the right reading is "no public-API image upload route found", not "document images do not exist".

Hence create_attachment: upload the file, then reference the downloadUrl it returns. The inline-SVG case is the one worth knowing about, because it looks like a successful write.

create_attachment(resource_type="documents", resource_id, file_name, content)
→ reference the returned downloadUrl from an <img src> in update_document_section
→ publish_document

Note the sanitiser also drops some inline style properties (max-width among them), so size the image to the width you want rather than relying on CSS.

Pass raw base64. If a data:...;base64, prefix is left on the front the tool strips it rather than passing it through: IT Glue stores whatever it is given, so a prefixed payload uploads "successfully" and produces a corrupt file that only surfaces when somebody opens it.

Usage with Claude Code

Add to your .mcp.json:

{
  "mcpServers": {
    "itglue": {
      "command": "npx",
      "args": ["@wyre-ai/itglue-mcp"],
      "env": {
        "ITGLUE_API_KEY": "${ITGLUE_API_KEY}",
        "ITGLUE_REGION": "us"
      }
    }
  }
}

Or with Docker (local stdio):

{
  "mcpServers": {
    "itglue": {
      "command": "docker",
      "args": [
        "run", "--rm", "-i",
        "-e", "MCP_TRANSPORT=stdio",
        "-e", "ITGLUE_API_KEY",
        "ghcr.io/wyre-ai/itglue-mcp:latest"
      ],
      "env": {
        "ITGLUE_API_KEY": "${ITGLUE_API_KEY}"
      }
    }
  }
}

Note: The Docker image defaults to HTTP transport. The -e MCP_TRANSPORT=stdio above is required to run it as a local stdio server for Claude Desktop/Code. For server deployments, see Remote Deployment below.

Remote Deployment (HTTP Streamable)

For server/cloud deployments, run the server with the HTTP Streamable transport. The Docker image already defaults to MCP_TRANSPORT=http on port 8080, exposing two endpoints:

• POST /mcp — MCP Streamable HTTP endpoint (stateless: a fresh server is created per request)
• GET /health — unauthenticated health check

Env mode (single tenant)

Credentials come from environment variables. Use this when one API key serves the deployment:

docker run -d \
  --name itglue-mcp \
  -p 8080:8080 \
  -e ITGLUE_API_KEY="ITG.xxxxxxxx" \
  -e ITGLUE_REGION="us" \
  --restart unless-stopped \
  ghcr.io/wyre-ai/itglue-mcp:latest

# Verify
curl http://localhost:8080/health
# {"status":"ok","transport":"http","authMode":"env",...}

Clients connect to http://<host>:8080/mcp using the MCP Streamable HTTP transport.

Gateway mode (multi-tenant / hosted)

When deployed behind an MCP Gateway (e.g. mcp.wyre.ai), set AUTH_MODE=gateway. Credentials are then injected per request via HTTP headers rather than environment variables:

docker run -d \
  --name itglue-mcp \
  -p 8080:8080 \
  -e AUTH_MODE=gateway \
  --restart unless-stopped \
  ghcr.io/wyre-ai/itglue-mcp:latest

The gateway supplies credentials on each request via these headers:

Requests missing both X-ITGlue-API-Key and X-ITGlue-JWT receive a 401. The /health endpoint reports "authMode":"gateway" in this mode.

Running without Docker

The same transport works from an installed/built copy by setting MCP_TRANSPORT=http:

MCP_TRANSPORT=http MCP_HTTP_PORT=8080 ITGLUE_API_KEY="ITG.xxxxxxxx" \
  npx @wyre-ai/itglue-mcp

Example Queries

Once configured, you can ask Claude:

• "Search for organizations containing 'Acme' in IT Glue"
• "Get the configuration details for device ID 12345"
• "Find all passwords for organization ID 100"
• "Search for flexible assets of type 54321"

Security Notes

• Password search results do not include actual password values for security
• Use get_password with explicit ID to retrieve password values
• Store your API key securely using environment variables or a secrets manager
• The API key should have appropriate read permissions in IT Glue

License

Apache-2.0

Contributing

See CONTRIBUTING.md for guidelines.