IT Glue MCP Server

A Model Context Protocol (MCP) server that provides Claude with access to IT Glue documentation and asset management.

One-Click Deployment

Installation

This package is published to the GitHub Packages npm registry, which requires a token even for public packages. Authenticate npm once, then install:

# Authenticate npm to GitHub Packages (token needs the read:packages scope)
export NODE_AUTH_TOKEN=$(gh auth token)   # or a PAT with read:packages

npm install @wyre-technology/itglue-mcp

The repo's .npmrc already points the @wyre-technology scope at GitHub Packages and reads the token from NODE_AUTH_TOKEN, so no further config is needed. The same applies to npx @wyre-technology/itglue-mcp.

Or use the Docker image:

docker pull ghcr.io/wyre-technology/itglue-mcp:latest

Configuration

The server accepts credentials via environment variables:

Alternative: When AUTH_MODE=gateway, the MCP Gateway injects credentials per request via HTTP headers instead of environment variables. See Remote Deployment.

JWT for document-folder operations

A handful of operations need more than an API key. IT Glue gates document folders behind a user-session JWT — the API-key scope can read and create documents, but it cannot enumerate folder names. Tools affected:

• list_document_folders — fails without a JWT.
• create_document — works without a JWT (falls back to a URL/ID folder prompt), but only offers the friendlier name-based folder picker when a JWT is present.

Provide the JWT in whichever way matches your deployment:

Headless deployments (Docker, cloud): there is no one to answer the interactive prompt, so you must set ITGLUE_JWT (env mode) or send X-ITGlue-JWT (gateway mode) for folder enumeration to work.

Retrieving a JWT from your browser:

1. Sign in to IT Glue in your browser.
2. Open DevTools → Network tab.
3. Click any request to itg-api-*.itglue.com.
4. Copy the value of the Authorization: Bearer <token> request header — the <token> part is your JWT.

Expiry: IT Glue JWTs are short-lived (~2 hours). A JWT placed in ITGLUE_JWT on a long-running container will go stale and folder enumeration will start failing until it is refreshed. Interactive clients are simply re-prompted on expiry. API-key-only operations (everything except folder enumeration) are unaffected.

Available Tools

Organizations

• search_organizations - Search for organizations with optional filtering by name, type, status, or PSA ID
• get_organization - Get a specific organization by ID

Configurations (Devices/Assets)

• search_configurations - Search for configurations with filtering by organization, name, type, status, serial number, RMM ID, or PSA ID
• get_configuration - Get a specific configuration by ID

Locations (Addresses/Sites)

• search_locations - Search an organization's locations (built-in address/site records), filtering by organization, name, city, region, or country. Results include the address fields and phone number.
• get_location - Get a specific location by ID, including its full address and phone number
• create_location - Create a new location for an organization (requires name, typically country_id)
• update_location - Update an existing location; only the fields you supply are changed

Passwords

• search_passwords - Search for password entries (metadata only, no actual passwords in results)
• get_password - Get a specific password entry including the actual password value

Documents

• search_documents - Search for documents with filtering by organization or name
• list_document_folders - List an organization's document folders (names and IDs). Requires a JWT — see JWT for document-folder operations

Flexible Assets

• search_flexible_assets - Search for flexible assets (requires flexible_asset_type_id)

Utility

• itglue_health_check - Verify connectivity to IT Glue API

Usage with Claude Code

Add to your .mcp.json:

{
  "mcpServers": {
    "itglue": {
      "command": "npx",
      "args": ["@wyre-technology/itglue-mcp"],
      "env": {
        "ITGLUE_API_KEY": "${ITGLUE_API_KEY}",
        "ITGLUE_REGION": "us"
      }
    }
  }
}

Or with Docker (local stdio):

{
  "mcpServers": {
    "itglue": {
      "command": "docker",
      "args": [
        "run", "--rm", "-i",
        "-e", "MCP_TRANSPORT=stdio",
        "-e", "ITGLUE_API_KEY",
        "ghcr.io/wyre-technology/itglue-mcp:latest"
      ],
      "env": {
        "ITGLUE_API_KEY": "${ITGLUE_API_KEY}"
      }
    }
  }
}

Note: The Docker image defaults to HTTP transport. The -e MCP_TRANSPORT=stdio above is required to run it as a local stdio server for Claude Desktop/Code. For server deployments, see Remote Deployment below.

Remote Deployment (HTTP Streamable)

For server/cloud deployments, run the server with the HTTP Streamable transport. The Docker image already defaults to MCP_TRANSPORT=http on port 8080, exposing two endpoints:

• POST /mcp — MCP Streamable HTTP endpoint (stateless: a fresh server is created per request)
• GET /health — unauthenticated health check

Env mode (single tenant)

Credentials come from environment variables. Use this when one API key serves the deployment:

docker run -d \
  --name itglue-mcp \
  -p 8080:8080 \
  -e ITGLUE_API_KEY="ITG.xxxxxxxx" \
  -e ITGLUE_REGION="us" \
  --restart unless-stopped \
  ghcr.io/wyre-technology/itglue-mcp:latest

# Verify
curl http://localhost:8080/health
# {"status":"ok","transport":"http","authMode":"env",...}

Clients connect to http://<host>:8080/mcp using the MCP Streamable HTTP transport.

Gateway mode (multi-tenant / hosted)

When deployed behind an MCP Gateway (e.g. mcp.wyre.ai), set AUTH_MODE=gateway. Credentials are then injected per request via HTTP headers rather than environment variables:

docker run -d \
  --name itglue-mcp \
  -p 8080:8080 \
  -e AUTH_MODE=gateway \
  --restart unless-stopped \
  ghcr.io/wyre-technology/itglue-mcp:latest

The gateway supplies credentials on each request via these headers:

Requests missing both X-ITGlue-API-Key and X-ITGlue-JWT receive a 401. The /health endpoint reports "authMode":"gateway" in this mode.

Running without Docker

The same transport works from an installed/built copy by setting MCP_TRANSPORT=http:

MCP_TRANSPORT=http MCP_HTTP_PORT=8080 ITGLUE_API_KEY="ITG.xxxxxxxx" \
  npx @wyre-technology/itglue-mcp

Example Queries

Once configured, you can ask Claude:

• "Search for organizations containing 'Acme' in IT Glue"
• "Get the configuration details for device ID 12345"
• "Find all passwords for organization ID 100"
• "Search for flexible assets of type 54321"

Security Notes

• Password search results do not include actual password values for security
• Use get_password with explicit ID to retrieve password values
• Store your API key securely using environment variables or a secrets manager
• The API key should have appropriate read permissions in IT Glue

License

Apache-2.0

Contributing

See CONTRIBUTING.md for guidelines.