io.usefulapi/freshdesk (MCP) Server

The io.usefulapi/freshdesk MCP server provides access to Freshdesk functionality for ticket operations and related CRM objects. It can read tickets and manage contact, company, agent, and group data. It also supports creating, updating, and replying to tickets.

🛠️ Key Features

Read tickets
Read contacts
Read companies
Read agents
Read groups
Create tickets
Update tickets
Reply to tickets

🚀 Use Cases

Retrieve and review Freshdesk ticket information
Manage supporting Freshdesk entities (contacts, companies, agents, groups)
Handle ticket lifecycle actions: create, update, and respond

⚡ Developer Benefits

Centralized MCP access to Freshdesk ticket and organizational data
Supports both ticket retrieval and ticket interaction (create/update/reply) within the same server

⚠️ Limitations

Only Freshdesk-focused capabilities are described (tickets and related entities); other integrations or operations are not specified.

Freshdesk MCP by usefulapi

Use your Freshdesk account from Claude, Cursor, or any MCP client — read tickets, contacts, companies, agents and groups, and create, update or reply to tickets. Hosted, no local install: connect with your own credentials.

Live endpoint: https://freshdesk.usefulapi.io/mcp · Homepage: https://usefulapi.io

Add to Claude

json

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

On first connect you'll provide your Freshdesk domain and API key (Profile settings). It is validated, stored per-user, and scoped to you — no keys in config files.

Tools

Tool	Type	What it does
`freshdesk_list_tickets`	read	List tickets
`freshdesk_get_ticket`	read	Get ticket
`freshdesk_search_tickets`	read	Search tickets
`freshdesk_list_ticket_conversations`	read	List ticket conversations
`freshdesk_list_contacts`	read	List contacts
`freshdesk_get_contact`	read	Get contact
`freshdesk_search_contacts`	read	Search contacts
`freshdesk_list_companies`	read	List companies
`freshdesk_get_company`	read	Get company
`freshdesk_list_agents`	read	List agents
`freshdesk_get_agent`	read	Get agent
`freshdesk_list_groups`	read	List groups
`freshdesk_create_ticket`	write	Create ticket
`freshdesk_update_ticket`	write	Update ticket
`freshdesk_reply_ticket`	write	Reply to ticket
`freshdesk_add_note`	write	Add note to ticket
`freshdesk_create_contact`	write	Create contact
`freshdesk_update_contact`	write	Update contact
`freshdesk_create_company`	write	Create company
`freshdesk_usage_status`	meta	Usage status (free-tier meter)
`freshdesk_upgrade`	meta	Upgrade to Pro (unlimited)

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage or manage your subscription.

Pricing

Plan	Price	Limit
Free	$0	100 tool calls / month
Pro	$9/mo or $90/yr (2 months free)	Unlimited

License

MIT — see LICENSE. Documentation only; the server is hosted.

io.usefulapi/freshdesk