io.usefulapi/zendesk (MCP Server)

The io.usefulapi/zendesk MCP server provides a Model Context Protocol integration for Zendesk. It supports reading Zendesk data including tickets, users, orgs, macros, and satisfaction ratings, and it also enables creating, updating, and commenting on tickets.

🛠️ Key Features

Read tickets
Read users
Read orgs
Read macros
Read satisfaction ratings
Create tickets
Update tickets
Comment on tickets

🚀 Use Cases

Retrieve existing Zendesk ticket details and related context (users, orgs, macros, satisfaction ratings)
Manage ticket lifecycles by creating and updating tickets
Add comments to tickets for ongoing communication and resolution tracking

⚡ Developer Benefits

Unified access to multiple Zendesk entities (tickets, users, orgs, macros, satisfaction ratings)
Supports both retrieval and ticket actions (create/update/comment) within the same integration

⚠️ Limitations

Capabilities described are limited to ticket-centric operations and specified Zendesk objects (users, orgs, macros, satisfaction ratings)

Zendesk MCP by usefulapi

Use your Zendesk account from Claude, Cursor, or any MCP client — read tickets, users, organizations, macros and satisfaction ratings, and create, update or comment on tickets. Hosted, no local install: connect with your own credentials.

Live endpoint: https://zendesk.usefulapi.io/mcp · Homepage: https://usefulapi.io

Add to Claude

json

{
  "mcpServers": {
    "zendesk": {
      "url": "https://zendesk.usefulapi.io/mcp"
    }
  }
}

On first connect you'll provide your Zendesk subdomain, agent email and API token (Admin Center → Apps and integrations → APIs). It is validated, stored per-user, and scoped to you — no keys in config files.

Tools

Tool	Type	What it does
`zendesk_search`	read	Search
`zendesk_list_tickets`	read	List tickets
`zendesk_get_ticket`	read	Get ticket
`zendesk_list_ticket_comments`	read	List ticket comments
`zendesk_current_user`	read	Current user (whoami)
`zendesk_get_user`	read	Get user
`zendesk_search_users`	read	Search users
`zendesk_list_organizations`	read	List organizations
`zendesk_get_organization`	read	Get organization
`zendesk_list_groups`	read	List groups
`zendesk_list_views`	read	List views
`zendesk_execute_view`	read	Execute view
`zendesk_list_macros`	read	List macros
`zendesk_list_ticket_fields`	read	List ticket fields
`zendesk_get_ticket_metrics`	read	Get ticket metrics
`zendesk_list_satisfaction_ratings`	read	List satisfaction ratings
`zendesk_create_ticket`	write	Create ticket
`zendesk_update_ticket`	write	Update ticket
`zendesk_add_ticket_comment`	write	Add ticket comment
`zendesk_usage_status`	meta	Usage status (free-tier meter)
`zendesk_upgrade`	meta	Upgrade to Pro (unlimited)

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage or manage your subscription.

Pricing

Plan	Price	Limit
Free	$0	100 tool calls / month
Pro	$9/mo or $90/yr (2 months free)	Unlimited

License

MIT — see LICENSE. Documentation only; the server is hosted.

io.usefulapi/zendesk